Privacy Policy

1. Data Controller

The data controller responsible for your personal data is:

• Name: Juliet Ambali
• Trading as: The Informed Family Builder Hub
• Website: tifbhub.com
• Email: booking@tifbhub.com
• Phone: +234 815 892 4666

2. Data We Collect

We collect the following categories of personal data:

• Enquiry data: your name, email address, and message when you submit the booking form on our website.
• Session data: information you share during consultations or programme sessions, including personal, emotional, and relational information shared for the purpose of service delivery.
• Communication data: records of email or other written communications between you and us.
• Usage data: anonymous technical data collected automatically when you visit our website (e.g. pages visited, browser type). This data does not identify you personally.

3. How We Collect Data

We collect personal data through the following means:

• The booking/contact form on our website (name, email, message).
• Direct communication via email or telephone.
• Information shared voluntarily during sessions.

Note on fonts: This website uses Next.js built-in font optimisation, which downloads fonts at build time and serves them from our own hosting infrastructure. No visitor data (including IP addresses) is transmitted to Google or any third-party font provider when you visit this site.

4. Legal Basis for Processing

Under the NDPA, we process your personal data on the following lawful bases:

• Consent (NDPA S.25(1)(a)): where you have given us clear, explicit consent — for example, by ticking the consent checkbox on our booking form.
• Contractual necessity (NDPA S.25(1)(b)): where processing is necessary to provide the service you have requested.
• Legitimate interests (NDPA S.25(1)(f)): where we have a legitimate interest in responding to enquiries and managing client relationships.
• Legal obligation (NDPA S.25(1)(c)): where processing is required to comply with applicable law.

5. How We Use Your Data

We use your personal data to:

• Respond to your booking enquiry and schedule sessions.
• Deliver personal development, counselling, and consultation services.
• Send administrative communications related to your sessions (e.g. confirmations, rescheduling notices).
• Comply with applicable legal obligations.
• Improve the quality of our services (using anonymised data only).

We will not use your personal data for direct marketing without your explicit consent.

6. Children's Data

In compliance with NDPA Section 31, we do not knowingly collect or process personal data from children under the age of 18 without verifiable parental or guardian consent. Our booking form requires users to confirm they are 18 years of age or older before submitting an enquiry. If we discover that a child’s data has been submitted without appropriate consent, we will delete it without delay.

7. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data. We may share it with:

• Email service provider: We use Resend (resend.com) to process and deliver booking form submissions to our inbox. Resend processes email data on our behalf as a data processor and is bound by appropriate data processing terms.
• Clinical supervisors: In line with professional practice standards, anonymised session information may be discussed with a clinical supervisor for quality assurance. No personally identifiable information is disclosed.
• Legal authorities: Where required by law, court order, or to protect the rights and safety of individuals.

8. Cross-Border Data Transfers

Resend, our email delivery provider, may process data on servers located outside Nigeria. Where such transfers occur, we take reasonable steps to ensure appropriate safeguards are in place in compliance with NDPA Section 41 and the Nigeria Data Protection Regulation framework on cross-border transfers.

9. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law:

• Booking enquiry data: up to 12 months from the date of last contact, unless a service relationship is established.
• Session and programme data: up to 5 years following the conclusion of services, consistent with professional practice guidance.
• Financial records: as required by Nigerian tax and financial regulations.

10. Your Rights Under the NDPA

As a data subject under the Nigeria Data Protection Act 2023, you have the following rights:

• Right of access: to request a copy of the personal data we hold about you.
• Right to rectification: to request correction of inaccurate or incomplete data.
• Right to erasure: to request deletion of your data where it is no longer necessary.
• Right to restrict processing: to request that we limit how we use your data in certain circumstances.
• Right to data portability: to receive your data in a structured, commonly used format.
• Right to object: to object to processing based on legitimate interests.
• Right to withdraw consent: where processing is based on consent, to withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at booking@tifbhub.com. We will respond within 30 days. If you are dissatisfied with our response, you have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC).

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include secure email transmission, restricted access to client records, and the use of reputable third-party service providers with strong security practices.

12. Cookies and Website Analytics

This website does not currently use tracking cookies or third-party analytics tools. If this changes, this policy will be updated and appropriate consent mechanisms will be implemented.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The effective date at the top of the document indicates when it was last revised. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

• Email: booking@tifbhub.com
• Phone: +234 815 892 4666
• Website: tifbhub.com